> ## Documentation Index
> Fetch the complete documentation index at: https://strahinjamilosevic.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Adyen in-person payments docs overhaul

> Navigation cut from 67 items to 47, with about 25% more section traffic.

| | |
| - | - |
| Company | Adyen |
| Role | Technical Writer, in-person payments |
| Period | November 2021 – November 2024 |
| Result | Navigation cut from 67 items under 10 labels to 47 under 7, about 25% more section traffic |
| Stack | Stakeholder and client interviews, Google Analytics, information architecture |
| Live site | [docs.adyen.com/point-of-sale](https://docs.adyen.com/point-of-sale/) |

## Why

Navigation friction kept users from finding critical in-person payments content, despite high overall traffic.

## What

The left-side navigation had 67 items under 10 labels. This created cognitive overload and made relevant information hard to find.

## How

I interviewed internal stakeholders and clients to understand how users consume content. I validated the findings against Google Analytics data and rebuilt the information architecture around clearer conceptual groupings.

## Result

Navigation went from 67 items under 10 labels to 47 under 7. One year after launch, analytics showed less negative feedback, more traffic to previously underused areas, and about 25% more traffic across the in-person payments section.

***

© 2026 Strahinja Milošević | Author of [all-maker.com](https://all-maker.com/), a part of the [tech writing blog webring](https://caseyrfsmith.github.io/webring/)